Retently

SEPTEMBER 17, 2018

Apple’s continual focus on improving its Net Promoter Score has produced significant results for the company. In 2007, its NPS was a respectable 58. As of 2016, the company had an NPS of 72 – one of the highest in the technology industry – following a decrease in 2018 to a score of 63.

NPS 102

NPS Net Promoter Score Loyalty Omnichannel 102

Comm100

NOVEMBER 13, 2022

To accommodate the growing number of digital channels, organizations are now moving to an omnichannel support model, which we’ll look at more in the next chapter. This technology has implications for both channel growth and AX, as a single chatbot can be introduced to an omnichannel environment to support every channel.

Customer Service 78

Customer Service Omnichannel Social Media 2021 78

Customer Guru

JANUARY 3, 2018

When we started the journey of Cloudnine in 2007, we did not have any great ambition of growing beyond one unit. From 2007, the way in which “word of mouth” can be propagated has changed with the onset of digital media. The reason for giving this perspective is that, in 2007, these were the differentiators that worked.

Customer Centricity 95

Customer Centricity Healthcare Hospitality 2007 95

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He is an international speaker, author of a bestseller, and has received the “Lifetime Achievement Award for contribution to Business” at Gartner’s Annual Summit in 2007. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

ProProfs Chat

AUGUST 8, 2019

In 2007, Walmart started its online store with the aim to help people choose their necessities online and pick them up from the store. You can send a Net Promoter Score (NPS) survey to your customers to learn how loyal they are to your brand and understand the chances of them recommending your business to others. >>

Customer Service 51

Customer Service Airlines E-support Brands 51