Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Gabe Larsen: (00:11).

Connections 80

Connections 2008 Loyalty Events 80

Chattermill

MAY 12, 2019

We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

Magellan Solutions

JULY 5, 2021

Helpware also builds customized teams in Customer Service and Back Office for industry leading startups and modern companies. Big Outsource is a BPO company that offers assistance from Customer Engagement to Multimedia and Creative service. Business-functions Support. Customer service. Big Outsource.

Call Center 40

Call Center 2021 E-support 2012 40

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Flavio Martins.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Flavio Martins.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Wootric

AUGUST 4, 2020

The goal is to make the revenue-over-time from each individual customer as high as possible. But the technical definition doesn’t cover the magic that’s actually in CLV – as a metric and as a mission for a digital marketplace, an e-commerce site, and SaaS businesses. What can (or should) I automate?

Metrics 52

Metrics Net Promoter Score E Commerce Effort Score 52

SmartKarrot

JANUARY 18, 2022

Found by Girish Mathrubootham and Shan Krishnasam in 2010, Freshworks specializes in providing SaaS customer engagement solutions to businesses of all sizes. Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities.

2011 11

2011 E Commerce E-support 2008 11