Daniel Group

SEPTEMBER 23, 2021

Edward Craner, SVP of Strategy and Marketing, HOLT CAT , shares how they have transformed their company with feedback over the past 13 years. Lynn Daniel (00:03): I’m with Edward Craner, who is Senior Vice President of Marketing and Strategy with Holt Cat of San Antonio, Texas. We did some market research.

Net Promoter Score 98

Net Promoter Score 2008 Social Media Feedback 98

BirdEye

JULY 7, 2023

We have been able to address customer questions and also acquire new business because of the Birdeye webchat feature.” Dawn Harsch, Marketing Director – McQuire Group What are the disadvantages of customer service chatbots? With this information, your business can improve its offerings and the overall experience.

Customer Service 96

Customer Service Social Media Banking 2008 96

Clarabridge

DECEMBER 7, 2016

Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Simply put, we empower small businesses and non-profits to grow customer relationships and succeed. Rogers : Sure. About Chris Rogers.

Feedback 81

Feedback 2008 2014 Government 81

Avaya

JANUARY 26, 2018

The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018. This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis.

2004 51

2004 White Paper Financial 2008 51

Wootric

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Clarabridge

DECEMBER 7, 2016

Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Simply put, we empower small businesses and non-profits to grow customer relationships and succeed. Rogers : Sure. About Chris Rogers.

Feedback 40

Feedback 2008 2014 Government 40

Clarabridge

MARCH 30, 2017

Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals. Simply put, we empower small businesses and non-profits to grow customer relationships and succeed. Rogers : Sure. About Chris Rogers.

Customer Experience 45

Customer Experience 2008 2014 Feedback 45