Want to Improve CX Significantly? Enhance Your Communication Strategies!
Daniel Group
APRIL 18, 2024
In revisiting our interview history we discovered key metrics. This analysis covers 600,000 surveys from 2008 in one vertical market. Here’s what we learned: NPS and Overall Satisfaction Correlation We correlated the NPS ® (Net Promoter Score) and Overall Satisfaction (1-10 scale).
Let's personalize your content