ClearAction

FEBRUARY 7, 2016

Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. 81% of companies with strong capabilities and competencies for delivering customer experience excellence are outperforming their competition.(1). Customer Experience Strategy : Exploring Success Factors.

Article 48

Article Customer Experience 2009 White Paper 48

ijgolding

AUGUST 3, 2018

In the UK, retailers have been struggling with this concept since the demise of 100-year-old Woolworths in 2009. ; and ‘how are we going to continue to make our purpose a reality?’; they would have realised that things needed to change. Exactly why businesses are struggling to transform themselves is an interesting question.

Retail 76

Retail 2009 Leadership Customer Centricity 76

Chattermill

SEPTEMBER 11, 2019

They work hard to remove any friction for the customer. They fully buy into the view that the customer’s experience begins as soon as they come into contact with your brand. Being customer centric means delivering a great experience with every interaction you have with the customer not just in customer facing roles. “We

Customer Experience 76

Customer Experience Touchpoint Entertainment 2016 76

ijgolding

MAY 21, 2018

In the UK, retailers have been struggling with this concept since the demise of 100-year-old Woolworths in 2009. This post was originally written exclusively for my column on CustomerThink – a global online community of business leaders striving to create profitable customer-centric enterprises. My book, ‘Customer What? –

Retail 74

Retail 2005 2009 2013 74

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Annette Franz.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Amity

NOVEMBER 9, 2016

In 2016, 60% of Customer Success Organizations have been around for 2 years, or less. About the customer: Only 4% of dissatisfied customers will raise their voice about an issue. About the industry: Only 23% of B2B marketers claim that their organizational structure is customer-centric, as opposed to channel or product-centric.

Customer Success 107

Customer Success 2009 2016 Customer Retention 107

Customer Bliss

AUGUST 2, 2016

He is responsible for driving customer-focus into all aspects of the Oracle business. In this capacity, Jeb serves as a customer advocate and works with the Oracle organization to develop and deliver customer programs that increase customer retention, value delivered, satisfaction, and loyalty.

Chief Customer Officer 120

Chief Customer Officer 2009 2004 Feedback 120