Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 145

Social Media Customer Service Multi-Channel 2014 145

ShepHyken

JANUARY 5, 2018

No matter what the issue is, it is important to have customer support in as many channels as possible. No multi-channel support: This goes back to knowing your customers and what they like. Enabling text messaging as a customer communication channel helps solve some of the issues that cause poor customers service.

Blog 81

Blog Customer Service Poor Customer Service Multi-Channel 81

Comm100

FEBRUARY 19, 2014

Channels of Accessibility. Advances in technology over the years have added at least five additional channels to the list – email, web chat, SMS, phone apps and social media. Advances in technology over the years have added at least five additional channels to the list – email, web chat, SMS, phone apps and social media.

2014 40

2014 Customer Satisfaction Multi-Channel Social Media 40

Beyond Philosophy

SEPTEMBER 13, 2016

While multi-media, mega-budget programs were extolling wonderful products and services (and social values) offered by corporations, product quality and service performance for customers, and evidence of a customer-centric culture for employees, was often in decline in the real world.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. He also has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

2020 132

2020 Customer Experience Magazine Consulting 132

Comm100

MARCH 27, 2023

I think anyone who has a social media account can build a Comm100 Chatbot.” Configure the bot’s settings, including: Bot name Language Supporting channels Bot avatar Chatbot sensitivity Choose which channels you’d like to enable the chatbot on. Multi-lingual support and live chat handoffs.

Multi-Channel 64

Multi-Channel Books 2009 2003 64

Comm100

NOVEMBER 23, 2020

While some companies use ticketing software to manage their emails alone, true omnichannel help desks allow tickets to be created from any digital channel, including chat, social, SMS, and even voice. You can’t change time-zones per user and that can get confusing for multi-national teams.”. 4.7 / 5 (Capterra).

2020 52

2020 Omnichannel Multi-Channel Social Media 52