TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. He also sits on the board of Directors for CSPN. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Bizagi

JULY 8, 2020

In this article, we’ll talk about a few of the ways that technology leaders can prepare for the inevitable economic challenges and possible economic downturn ahead. After all , acquiring a new customer can cost five times more than retaining an existing customer. For unexpected reasons that possibility became a certainty.

Technology 52

Technology Net Promoter Score E Commerce Financial 52

GetFeedback

JULY 25, 2018

What’s more: since 2010, Accenture data shows the switching economy has increased more than 29%—and only 11% of U.S. customers strongly agree that companies are effectively converging their omni-channel experiences. Data shows that personalized support is the top priority for consumers. Higher customer expectations.

Omnichannel 150

Omnichannel Net Promoter Score E-support E Commerce 150

Second to None

FEBRUARY 14, 2018

As technology increases, customers are interacting with brands in completely novel ways. Because of these new trends, brands need to constantly measure and update the value they are providing to customers at these different touchpoints. Chat Support Will Increase In Importance.

2018 63

2018 Social Media E Commerce E-support 63

Kustomer

NOVEMBER 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.

Customer Service 98

Customer Service Customers 2010 Net Promoter Score 98

ShepHyken

APRIL 3, 2023

My Comment: AI is changing the way companies manage customer support. Some rely too heavily on the new technology, some stay away with a concern about a poor CX, and some have found the perfect balance between technology and the live agent experience. It’s the last group that will win the digital customer experience game.

Article 9

Article 2023 Customer Service E Commerce 9

Kustomer

MARCH 12, 2020

Matt talks about the strategies involved in delighting customers, how to train customer service reps, and what the ultimate effortless experience is. Why Delighting Customers Is a Controversial Topic. So, the article you’re referring to, we wrote this article back in 2010. Listen to the full podcast below.

2010 52

2010 Customers Multi-Channel Net Promoter Score 52