Beyond Philosophy

JUNE 1, 2015

And, what is the impact of loyalty programs on enterprise profitability? Overall, companies with loyalty programs have grown at about the same rate as companies without them; but there is variance in performance value among industries. Key among these are: Integrate Loyalty Into the Full Experience. Use the Data.

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84

Kustomer

NOVEMBER 25, 2021

I mean, I really look at this as kind of studying a lot of the concepts we brought forth, in Challenger and Effortless but using modern technology and the whole new data set. So, the article you’re referring to, we wrote this article back in 2010. I mean that was 2010 you said was that came out a couple of years later.

Customer Service 98

Customer Service Customers 2010 Net Promoter Score 98

LiveChat

APRIL 10, 2017

Socialgraphic data : Information related to how customers behave and interact using social technologies. If a customer reaches out to your company through social media, email, or a blog comment, you can be certain they expect a personalized and timely response. Using a Customer Relationship Management System.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

Kustomer

MARCH 12, 2020

Back in 2010 Matt Dixon wrote an article titled “Stop Trying to Delight Your Customers”, that went against all of the strategies companies currently use to create a positive customer experience and motivate meaningful interactions. So, the article you’re referring to, we wrote this article back in 2010. Gabe Larsen: (03:57).

2010 52

2010 Customers Multi-Channel Net Promoter Score 52

Retently

NOVEMBER 21, 2018

The idea was straightforward – Apple asked users to share photos they took with their iPhones on social media, using a designated hashtag. To do that, they started the Cisco Champions program , a community initiative that encouraged said advocates to talk about Cisco’s brand across their networks and social media channels.

Marketing 118

Marketing Social Media Events Net Promoter Score 118

SmartKarrot

JANUARY 22, 2021

1995 – 2000: The Rise of Customer-Centric Business Outlook 2000 – 2005: Customer Relationship Management and Marketing Automation Platforms 2005 – 2010: Automation and Marketing plugs in Engagement and Sales. Role of Technology Intelligence, Automation, and Smart Approaches Imbibing CS and CX tools. Customer Success: Present.

Presentation 10

Presentation Customer Success 2005 2010 10

Currency Alliance

MARCH 9, 2021

Most loyalty marketers aren’t thinking of headless loyalty platforms yet, but they should be, because headless loyalty and headless commerce are the future of technology for consumer brands. Until around 2010, they were fairly monolithic systems where the front-end website was tightly integrated into backend servers.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59