Customer Bliss
NOVEMBER 1, 2016
Call centers. There had been no plan in place to listen to what students were saying about the loan process on social media — but rest assured, they were discussing the loan process on those channels. Like many CCOs, it was ultimatley part of her role to construct how it would be implemented. .
Natalie Petouhof
SEPTEMBER 1, 2016
If a customer doesn’t get the help she needs, she often will not remain loyal – or worse, she will take to social media and tarnish the brand. Customer care extends far beyond the traditional call center. How to Calculate Social Customer Care ROI. Social media metrics. Think about it.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
MAY 3, 2017
It’s one of the main reasons why we continue to see stories of service failures (and the resulting customer outrage that ensues) all over social media. Many companies hire, onboard, develop and manage service reps the same way they did 30 years ago. Customer satisfaction has been in a freefall for four years running.
Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Adam Toporek.
Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Adam Toporek.
SurveySensum
JULY 14, 2020
He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. Dan Gingiss – Keynote Speaker, Trainer, CX Coach, Content Creator, Marketing Consultant, Author. LinkedIn : [link].
PeopleMetrics
JANUARY 28, 2021
I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. Ripal, you joined right around 2011. Even the call center rep should should see what customers are saying that the site leader should know. Ripal Patel: Hi, my name is Ripal Patel. What was the.
Expert insights. Personalized for you.
118 
Let's personalize your content