2011 Customer Insights Innovation ROI 
Chattermill
SEPTEMBER 3, 2019
Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. But once they started seeing the benefits of using customer insights to deliver improvements across the CX, it was clear that everyone in the team - from marketing to customer service - should be able to use it.
Chattermill
SEPTEMBER 3, 2019
Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. But once they started seeing the benefits of using customer insights to deliver improvements across the CX, it was clear that everyone in the team - from marketing to customer service - should be able to use it.
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CX Journey
MAY 3, 2016
The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. Best practices and customer stories are shared regularly with employees.
Gainsight
FEBRUARY 13, 2023
This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. JM: You’re right in that that’s probably how lots of people think of Zoom, but we always want to innovate, and we want to do it at breakneck speed. JM: There are three broad strands to the answer.
Experience Matters
APRIL 7, 2015
The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Confirmit’s commitment to fostering innovation is nothing new. This year’s crop of candidates was quite competitive.
SurveySensum
JULY 14, 2020
He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Andrew McFarland – Chief Customer Officer at Black Box. LinkedIn : [link].
Storyminers
JULY 6, 2020
He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Arie Goldshlager. Barry Dalton. Bob Thompson.
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