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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.

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Get Your Contact Center Ready for the Modern Age

NICE inContact

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! This is also true for call center systems. How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more?

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Get Your Contact Center Ready for the Modern Age

NICE inContact

If you purchased a laptop in 2012 and compared it to one today it would be like comparing a raft to a nuclear submarine! This is also true for call center systems. How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more?

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16 Statistics Shaping the Future of Customer Service

Tricia Morris

Only 10% of contact center professionals surveyed for the 2015 Call Center IQ Executive Report on the Omnichannel Contact Center identify their contact centers as omnichannel capable (compared to 68% multichannel and 22% neither) – 25% said achieving omnichannel capabilities will be a priority in 2016.

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Be Ready! Six Steps to Take Before Hurricane Harvey Hits Your Communications

Avaya

In 2012, Superstorm Sandy caused $65 billion in damage in the U.S., Avaya can engage in a proactive support dialogue to help you avoid complexity from the outset. Before the Storm. Hurricanes like Harvey can be catastrophic to businesses.

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Be Ready! Six Steps to Take Before a Natural Disaster Hits Your Communications

Avaya

In 2012, Superstorm Sandy caused $65 billion in damage in the U.S., Avaya can engage in a proactive support dialogue to help you avoid complexity from the outset. Before the Storm. Hurricanes like Harvey and Irma can be catastrophic to businesses.

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The Best & Worst Philippines Call Center Companies in 2021

Magellan Solutions

BMG outsourcing is an Australian-owned company established in 2012. Clearvision Outsourcing started in 2012 and they specialize in the following services: IT and IT enabled solutions. We may not the biggest call center company in the Philippines for small businesses but we have tons of service to offer like: 24/7 Call.