2015 Customer Experience Customer Insights Customer Journey Mapping 
Heart of the Customer
DECEMBER 18, 2014
Yesterday, four of the CXPA’s CX experts spoke about the year in review, and what customer experience has in store for 2015. Crowdsourcing journey maps? The post What’s the customer experience focus for 2015? appeared first on Heart of the Customer. Employee engagement?
Experience Matters
JANUARY 6, 2015
With this post, I’m declaring 2015 “ The Year of the Employee.”. We’ve recently seen a surge in the number of companies looking to build more customer-centric cultures and train their people on CX. Voice of the employee efforts are becoming an integral component of modern voice of the customer programs.
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Experience Investigators by 360Connext
DECEMBER 11, 2014
Unfortunately, all that passion doesn’t translate to a sustainable customer experience strategy. Here are some ways entrepreneurs typically fail at customer experience: 1. Customer experience is not part of their mission. The right people understand how to deliver a customer experience that’s meaningful.
Lumoa
APRIL 1, 2020
When it comes to customer experience and your customer insight strategy , it’s no different. What are customer insights? By learning the ins and outs of your customers’ experiences, desires, and expectations of your product you can create a strategy to wow them. Let’s talk about why that is.
Experience Matters
DECEMBER 15, 2015
In my post last year I named 2015 “ The Year of Employee.” In the upcoming year, CX will continue to grow in importance for companies and an even larger number of organizations will begin their CX journeys. We agree and believe that customer experience is a reflection an organization’s culture and operating processes.
ijgolding
OCTOBER 3, 2016
As I continue to develop my Customer Experience Specialism around the globe, a number of questions are continually raised by the people I meet. Starting an organisations Customer Experience transformation is hard – something I have written about in the past.
Customer Alignment
APRIL 25, 2017
“If I’d only known that being nice to customers was going to be so good for my business, I would have done it years ago.” So said Michael O’Leary, Ryanair’s CEO as profits jumped 66% in October 2015 following the implementation of a number of customer-led initiatives.
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