2016 Customer Focused Customer Service Training Leadership 
ShepHyken
OCTOBER 31, 2016
My Comment: Leadership defining the customer service vision may be the most important start to creating a customer-focused culture. This is a great article with 23 excellent questions to ask your next customer service candidate – or any candidate you want to bring into a truly customer-focused organization.
ShepHyken
NOVEMBER 28, 2016
You May Be Thinking about Customer Experience All Wrong by Danny Wong. Salesforce Canada) In recent years, the term “customer experience” has garnered buzz in the business community. This article is essential reading for anyone in leadership and management. How to Put People in the Right Mood by Kevin Daum.
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ShepHyken
MAY 30, 2016
(LinkedIn) The headline finding of the study showed was that there is a direct correlation between customer experience and profitability and CEO engagement. My Comment: Who’s in charge of customer service and experience? The post 5 Top Customer Service Articles For the Week of May 30, 2016 appeared first on Shep Hyken.
Kayako
NOVEMBER 21, 2018
After answering customer emails and resolving support tickets for a few months, Ahref’s marketers have a much better understanding of how their customers think, which helps them create content, develop marketing messages and speak to the issues they know their customers experience. He actively engages with customers.
SurveySensum
JULY 14, 2020
He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.
Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Dan’s 20-year career has consistently focused on delighting customers. Aimee Lucas.
Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Dan’s 20-year career has consistently focused on delighting customers. Aimee Lucas.
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