ShepHyken

DECEMBER 26, 2016

Customer analytics allow brands to deeply understand their customers and how they are changing, so they can adapt to evolving customer demands. Building lasting customer loyalty requires a multifaceted analytical approach. My Comment: How do you turn the average customer into a lifetime customer?

2016 83

2016 Article Chief Customer Officer Customer Service 83

Optimove

NOVEMBER 14, 2019

As the B2B division of 888, Dragonfish helps gaming companies optimize the player experience and maximize lifetime customer value. Dynamic Messaging’s unique marketing platform has been delivering personalized Interactive Voice Messaging for effective customer conversion and retention since 2011. The company, which sent 2.5

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

SurveySensum

JULY 14, 2020

Customer Experience Manager at Cape Union Mart Group, Kia Abbott is driving the journey to become a customer-led, data-driven organization that can effectively create meaningful customer experiences that delight customers in stores and online. Andrew McFarland – Chief Customer Officer at Black Box.

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Exceptionally reputed Customer Success Leader and Consultant, Emilia is the Founder and CEO at GrowthMolecules. Julie Hogan. Emilia D’Anzica.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21