Totango

JANUARY 22, 2018

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Krista Glantschnig.

2018 48

2018 Customer Success 2011 Lifetime Customer 48

Optimove

NOVEMBER 14, 2019

As the B2B division of 888, Dragonfish helps gaming companies optimize the player experience and maximize lifetime customer value. Dynamic Messaging’s unique marketing platform has been delivering personalized Interactive Voice Messaging for effective customer conversion and retention since 2011. The company, which sent 2.5

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

CSM Magazine

AUGUST 10, 2017

Customer closeness doesn’t happen accidentally. At Vision Critical we help over 600 global brands to turn their customers into the most powerful innovators, product designers, marketers and influential buyers. We help organisations in media, retail, CPG and beyond to build vibrant customer insight communities.

Customer Insights 40

Customer Insights Insights 2015 Customer Relationships 40

LiveChat

OCTOBER 5, 2015

It’s about maximizing sales culture environment and activities that create new value like innovation, new product, service development and sustainability of long term customer relationships. But if you focus on a customer, chances are you’ll gain a lifetime customer. RETURN ON INVESTMENTS. Intelligence.

Sales 76

Sales Return on Investment Lifetime Customer Culture 76

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. He is presently the VP of Global Customer Success at Vinli Inc. Julie Hogan. Catherine Blackmore. Andrew Michael. His podcast CHURN.FM Donna Weber.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

SurveySensum

JULY 14, 2020

Customer Experience Manager at Cape Union Mart Group, Kia Abbott is driving the journey to become a customer-led, data-driven organization that can effectively create meaningful customer experiences that delight customers in stores and online. Andrew McFarland – Chief Customer Officer at Black Box.

2020 132

2020 Customer Experience Magazine Consulting 132

Beyond Philosophy

DECEMBER 23, 2015

In this omni-channel world, maintaining proactive and positive relationships with customers, throughout the life cycle, is a key component of the CCO’s role within the enterprise. CCOs, in other words, need to be able to align and innovate engagement and relationship strategies.

Chief Customer Officer 100

Chief Customer Officer Customer Centricity Consulting Loyalty 100

SurveySparrow

FEBRUARY 22, 2022

Will they be able to recommend more customers in your direction? The expected lifetime customer value of the organization. It offers a different way to look at customers and prospects which will assist in understanding their needs and attitudes. JBTD is of great help to improve your marketing and for innovation.

B2B 52

B2B B2C Customers Marketing 52

Kustomer

JANUARY 14, 2021

Simply aligning the company with its beliefs and making sure that each department is on the same page when it comes to the customer service standard, is sure to bring about customer satisfaction. There’s going to be better solutions out there that continue to innovate and evolve. So with that, Ed, thanks for joining.

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81