2017 Chief Customer Officer Innovation Leadership 
Customer Bliss
NOVEMBER 23, 2016
Those are: Customers as assets. Build a customer listening path. Proactive experience reliability and innovation. One-company leadership, accountability, and culture. Many of these ideas are contained in Chief Customer Officer 2.0 The Reality Check Audit And 2017 Goals.
Customer Bliss
DECEMBER 20, 2016
Amy Downs is the Chief Customer Success & Happiness Officer at Lifesize, a company enabling communication and collaboration among many mediums (their slogan is “connecting people to make their workplace great” ), was quite interesting. At Lifesize, she was initially VP of Customer Care.
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Customer Bliss
JANUARY 12, 2017
It’s early 2017 now. Hopefully you have eyes on a customer strategy for this year. We’ll run through these now as relates to your customer strategy. Customer strategy: Commit. It’s about gaining leadership clarity and commitment to what you’re going to do. Customer strategy: Unite and build.
Customer Alignment
MARCH 2, 2018
the number of Chief Customer Officers across all industries increased from 14 in 2014 to 90 in 2017; half of those roles were created in the last 15 months. months in 2013 but it still has the shortest lifespan among all C-suite executives, according to research conducted in 2010 by the Chief Customer Officer Council.
CustomerSuccessBox
DECEMBER 6, 2021
Puneet is one of the prominent advocates in the Customer Success space. He has been honored as a Top 100 Customer Success Strategist in 2021. The joy of innovating, the joy of selling, the joy of subscribing, and the joy of customer success. Maranda Dziekonski is a Chief Customer Officer at Swiftly, Inc.
Comm100
MARCH 8, 2017
From helpful articles and videos, to truisms about the industry, Shep Hyken’s Twitter game is as strong as ever in 2017. Kate Nasser, otherwise known as the People Skills Coach™, offers anyone who happens upon her Twitter page a wealth of knowledge on topics such as how to increase your impact and how to create positive customer experiences.
Qualtrics
NOVEMBER 19, 2019
– Karalyn Smith, Chief People Officer at Sephora. I think a key underrated leadership quality is curiosity. If you get people right, you’re going to have the best innovation, best technology, and best products.”. Read more: Why HR is the ‘secret sauce’ for innovation. General Services Administration (GSA).
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