ShepHyken

OCTOBER 23, 2017

My Comment: Part of an amazing customer experience can be driven by technology. Why personalization is key for retail customer experiences by Jim Dicso. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The future is now! Follow on Twitter: @Hyken.

2017 74

2017 Article Customer Service Retail 74

ShepHyken

NOVEMBER 14, 2016

Be sure to read through the entire article as there are some good suggestions to focus on in 2017. 8 Realistic Customer Service Trends for 2017 by Sven Ri. Userlike) Predictions of customer service trends are best based on trends in consumer behavior: What platforms and technology are they adopting?

2016 127

2016 Article Customer Service 2017 127

ReviewTrackers

APRIL 7, 2021

A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too. Make next-level service and support an investment priority.

Banking 94

Banking Management 2012 Social Media 94

ReviewTrackers

APRIL 2, 2019

A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too. Make next-level service and support an investment priority.

Banking 90

Banking Management 2012 Social Media 90

ShepHyken

SEPTEMBER 7, 2018

Accept that you may be reviewed by the customer. If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI.

Blog 82

Blog Demo 2018 Reference 82