ShepHyken
OCTOBER 23, 2017
My Comment: Part of an amazing customer experience can be driven by technology. Why personalization is key for retail customer experiences by Jim Dicso. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The future is now! Follow on Twitter: @Hyken.
ShepHyken
NOVEMBER 14, 2016
Be sure to read through the entire article as there are some good suggestions to focus on in 2017. 8 Realistic Customer Service Trends for 2017 by Sven Ri. Userlike) Predictions of customer service trends are best based on trends in consumer behavior: What platforms and technology are they adopting?
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ReviewTrackers
APRIL 7, 2021
A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Grow your customer relationships beyond providing transactional convenience and focus instead on the customer experience. Make next-level service and support an investment priority.
Answer Dash
NOVEMBER 21, 2018
Forrester’s Global Customer Experience Index continues to find that most companies are rated as “poor” or “very poor”[1] year on year. Even the organisations that scored “good” in 2017 either fell in 2018 or didn’t improve. In order to future-proof their business, organisations need to be asking themselves not ‘what do customers want?’
ReviewTrackers
APRIL 2, 2019
A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Grow your customer relationships beyond providing transactional convenience and focus instead on the customer experience. Make next-level service and support an investment priority.
ShepHyken
SEPTEMBER 7, 2018
While there are tweaks you can make to your product approach that will create more trust with potential buyers, there’s also a huge resource you’re sitting on already: your existing customers. Customer references are difficult to manage, and case studies are found to be less effective than customer references and difficult to manage.
Bold360
JANUARY 23, 2017
The digital presence of a company could be measured by whether their customers can successfully complain about a rude staff member via Twitter. But if you think digital is covered by marketing and technology, you’ve got a lot to learn. What will you be doing to transform your digitization process in 2017?
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