2017 Innovation Multi-Channel Omnichannel 
Oracle
NOVEMBER 27, 2019
Today, the customer experience isn’t bound to any one physical or digital space, as 73% of consumers use multiple channels to shop , according to a Harvard Business Review study of 46,000 shoppers. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Transforming grocery shopping.
Avaya
APRIL 27, 2017
But this May 22-25, when you arrive in Orlando for the 2017 ICMI Contact Center Expo and Conference , we think you’ll be heading for what we like to call the second happiest place on earth. Each year, contact center executives gather for a few days of education on the latest innovations designed to ensure customers have a great experience.
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CSM Magazine
FEBRUARY 28, 2020
These multi-lingual solutions empower organisations to improve their customer experience, increase revenue and deliver better support with seamless, omnichannel self-service. “We
CSM Magazine
FEBRUARY 28, 2020
These multi-lingual solutions empower organisations to improve their customer experience, increase revenue and deliver better support with seamless, omnichannel self-service. “We
Peter Lavers
DECEMBER 21, 2017
As 2017 draws to its close I’ve been taking a look at my blog, twitter and Linkedin activity over the year, and I’d like to share with you my three top choices in four different categories: Most blog engagement. This blog “ Talking Omnichannel But Organised Multi-Channel? Best independent blog content.
Avaya
MAY 31, 2017
For the contact center industry, it’s doubly impactful because not only do contact center companies need to transform themselves, they need to be innovating to enable all their customers and partners to transform as well. We have signed more than 1,100 customer contracts since the chapter 11 filing through March 31, 2017.
Bold360
JULY 13, 2017
Multichannel and omnichannel might be this decade’s buzzwords, but that doesn’t mean they aren’t also essential to success for both your business and customers. Multichannel: • Literally means ‘many channels’. Makes an effort to put out specific content which caters to the strength of its channel.
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