2017 Innovation Technology Virtual Agent 
CSM Magazine
FEBRUARY 28, 2020
Spitch AG, the leading developer of enterprise speech solutions have announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects.
CSM Magazine
FEBRUARY 28, 2020
Spitch AG, the leading developer of enterprise speech solutions, with headquarters in Switzerland and offices in London, Madrid and Milan, today announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Provide Support
JANUARY 10, 2018
What innovations and technologies will be transforming the world and shaping its future? Are chatbots and virtual agents likely to replace humans any time soon? With the obvious increase in use of AI technology, let me briefly summarize some of the recent trends shaping the role of AI in customer service. (.).
TechSee
MARCH 13, 2018
Artificial Intelligence was the talk of 2017. as well as a PR blitz by some of the leading technology enterprises. In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers.
VDS
SEPTEMBER 17, 2020
There are many innovative ways to improve the experience for both your employees and customers. Emerging technologies help companies reduce average handle time (AHT), increase customer satisfaction (CSAT), and increase profitability. Intelligent Virtual Agent (IVA). Virtual Hold. Slow Wi-Fi?
CSM Magazine
FEBRUARY 25, 2020
The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. In the summer of 2017, If switched to a cloud contact center in the Nordics with the help of Puzzel. Virtual agents are quickly gaining in importance.
Bold360
MARCH 2, 2017
While some technology seems to exist just because it can, there is no benefit to technology replacing something which already works. Long term investor Danny Vena believes that 2017 “will be the tipping point for virtual personal assistants becoming part of most people’s daily lives” as natural language processing improves.
Expert insights. Personalized for you.
59 
Let's personalize your content