2019 Connections Customer Care Customer Service Strategies 
Lithium
JUNE 11, 2019
We’re caught between trying to invent the next generation of customer care while navigating technology so new that early deployments come with a high risk of failure. But it’s not just about overhauling customer service. How do we call time-out long enough to come up with a winning strategy, while staying in the game?
Lithium
JUNE 11, 2019
We’re caught between trying to invent the next generation of customer care while navigating technology so new that early deployments come with a high risk of failure. But it’s not just about overhauling customer service. How do we call time-out long enough to come up with a winning strategy, while staying in the game?
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Lithium
JUNE 11, 2019
We’re caught between trying to invent the next generation of customer care while navigating technology so new that early deployments come with a high risk of failure. But it’s not just about overhauling customer service. How do we call time-out long enough to come up with a winning strategy, while staying in the game?
Storyminers
JULY 6, 2020
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
Storyminers
JULY 6, 2020
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
ShepHyken
DECEMBER 17, 2018
(Forbes) No matter what services your company provides or what communication platforms you use, customer experience (CX) needs to be at the core of everything you do. My Comment: As we head into 2019 I’m reminded of the many predictions that said that CX would be the most important focus of brands for the upcoming year.
Comm100
FEBRUARY 16, 2018
This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018. Recommended for you: Is Your Contact Center Ready for the New Year? Source: Whole Foods Facebook.
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