Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?
Magellan Solutions
JULY 29, 2021
First, the mass adoption of smartphones, social media, and consumer-friendly apps changed. It dramatically heightened customers’ expectations. No longer would they tolerate endless hold times, obtuse service agents, or handoffs. Intelligent virtual agents work to increase contact rates. billion by 2024. .
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