Playvox

JANUARY 13, 2022

This trend is being driven by the proliferation of digital channels and consumer demands for seamless omnichannel experiences. Artificial intelligence is also enabling new technologies including smart virtual agents that facilitate self-service and tools that measure customer sentiment in real time.

Contact Center 79

Contact Center 2022 Omnichannel 2025 79

TechSee

FEBRUARY 12, 2018

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Gartner predicts that by 2019, AR, VR and mixed reality (MR) solutions will be adopted in 20% of large-enterprise businesses. Virtual Customer Assistants.

2018 84

2018 Customer Service Multi-Channel Document 84

TechSee

FEBRUARY 12, 2018

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Gartner predicts that by 2019, AR, VR and mixed reality (MR) solutions will be adopted in 20% of large-enterprise businesses. Virtual Customer Assistants.

2018 84

2018 Customer Service Multi-Channel Document 84

NICE inContact

MAY 21, 2019

Research indicates that consumers are showing increased interest in leveraging tools that enable them to help themselves. According to research by Microsoft, 90% of consumers now expect a brand or organisation to offer a self-service portal for customer support. What Does It Take to Compete for Today’s Global Consumers?

Virtual Agent 54

Virtual Agent Webinar Consumers 2019 54

CSM Magazine

JUNE 11, 2019

Worldwide, the number of users at the start of 2019 has grown to almost 3.5 As Accenture report s, 75% of consumers are more likely to make a purchase from a company that knows their name and purchase history and recommends products based on their preferences. Empowered agents through AI. This equates to 67% of the population.

Social Media 40

Social Media Virtual Agent 2019 ROI 40

Magellan Solutions

JULY 29, 2021

First, the mass adoption of smartphones, social media, and consumer-friendly apps changed. No longer would they tolerate endless hold times, obtuse service agents, or handoffs. Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads. billion by 2024. .

Call Center 52

Call Center Social Media Omnichannel Contact Center 52

Gainsight

FEBRUARY 13, 2023

While it’s been in business since 2011, it’s fair to say that Zoom really came into its own during the Covid-19 pandemic, between 2019–21, as an easy-to-use go-to way to help keep both business and personal communication alive and well in a brief but deadly era when face-to-face proximity was actively dangerous.

Customer Insights 52

Customer Insights Insights Innovation Customer Success 52

Comm100

FEBRUARY 16, 2018

Mark Zuckerberg, the founder of the social media giant, explains that passively consuming information on social media can have negative health consequences for users, and that Facebook will be making the switch “from focusing on helping you find relevant content to helping you have more meaningful social interactions.”

2018 40

2018 2017 Customer Service Social Media 40