Experience Investigators by 360Connext

APRIL 21, 2015

Some are predicting that by 2020, the B2B ecommerce market will be twice as large at the B2C market. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

B2B 285

B2B B2C Social Media Innovation 285

Ecrion

SEPTEMBER 3, 2020

It’s 2020 and we are living in the digital age. Your goal should be to make users’ experiences as worry-free as possible while also delivering content that makes them want to stick around. Social Media. Social media is designed for interaction and engagement and businesses can take advantage of this.

Customer Engagement 98

Customer Engagement Engagement Social Media Touchpoint 98

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone.

2021 140

2021 Customer Experience E-support Omnichannel 140

SaleMove

MAY 26, 2020

It’s difficult to get Gen Z’s attention with traditional methods like online ads, especially since most of them use ad blockers. In addition, the human attention span is now shorter than ever when we think about scrolling through social media, news, or online stores.

Social Media 52

Social Media Banking 2002 2025 52

Hallmark Business Connections

MARCH 16, 2021

In response, we saw a massive migration to online shopping. 30, 2020, online sales ordered by Baby Boomers increased nearly 50% each week compared to the same period in 2019. Create a seamless offline-to-online experience. Analysis from Numerator showed that, between July 20 and Aug. Encourage BOPIS shopping.

Marketing 98

Marketing Social Media Retail Insurance 98

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. Customer experience is becoming complex, with 51% of businesses using at least eight channels for CX alone.

2021 52

2021 Customer Experience E-support Omnichannel 52

Gainsight

JULY 7, 2021

Luckily, Pulse remained a constant – a literal career companion – that brought folks together each and every year to meet and network, share best practices and experience Gainsight’s unique flavor of childlike joy. Pulse 2020 – Back to Moscone (Or So We Thought). 2019 was a banner year for Pulse.

2021 45

2021 Events Social Media 2013 45