TechSee

JANUARY 14, 2020

The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Why agents are embracing the change. Why Computer Vision AI is central to call center automation.

Call Center 124

Call Center Virtual Agent Contact Center Technology 124

TechSee

OCTOBER 9, 2018

trillion in spending — in the United States by 2020. AI-powered virtual agents. To win this tech savvy crowd, innovative technologies are essential. According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

VDS

SEPTEMBER 17, 2020

There are many innovative ways to improve the experience for both your employees and customers. The idea is to let technology handle mundane tasks, nuisance calls, and authentication, so your agents can focus on everything else. In the agent space, no one is more impacted by dated contact center software than the call center agents.

Virtual Agent 52

Virtual Agent Customer Service Contact Center Average Handle Time 52

Interactions

JULY 2, 2020

Agencies work tirelessly to update day-to-day contact center operations to drive profitability despite a competitive industry landscape. 2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. .

Virtual Agent 77

Virtual Agent Contact Center Financial 2020 77

Interactions

JULY 2, 2020

Agencies work tirelessly to update day-to-day contact center operations to drive profitability despite a competitive industry landscape. 2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. .

Virtual Agent 62

Virtual Agent Contact Center Financial 2020 62

TechSee

OCTOBER 23, 2018

For organizations to succeed in creating a truly personalized CX, innovative approaches must be implemented that resonate deeply with customers so that they feel valued and appreciated. AI Innovations that can boost personalized customer service. Virtual Assistants.

Customer Service 157

Customer Service 2007 Virtual Agent 2018 157

TechSee

FEBRUARY 20, 2018

In fact, according to a Walker study , by the year 2020 customer experience will overtake price and product as the key brand differentiator. Here are the steps to get started: Build the virtual agent around a single strategic objective. Is it cost reduction? Improving the customer experience is an ongoing process.

Virtual Agent 132

Virtual Agent Contact Center Return on Investment Competitive Advantage 132