TechSee

OCTOBER 9, 2018

trillion in spending — in the United States by 2020. AI-powered virtual agents. To win this tech savvy crowd, innovative technologies are essential. According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

TechSee

JANUARY 14, 2020

The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Why agents are embracing the change.

Call Center 124

Call Center Virtual Agent Contact Center 2020 124

VDS

SEPTEMBER 17, 2020

There are many innovative ways to improve the experience for both your employees and customers. Emerging technology solutions can resolve common issues with legacy systems, such as inaccurate call routing, inefficient agent knowledge, and long hold times. Intelligent Virtual Agent (IVA). Virtual Hold. Slow Wi-Fi?

Virtual Agent 52

Virtual Agent Customer Service Contact Center Average Handle Time 52

TechSee

OCTOBER 23, 2018

For organizations to succeed in creating a truly personalized CX, innovative approaches must be implemented that resonate deeply with customers so that they feel valued and appreciated. AI Innovations that can boost personalized customer service. Virtual Assistants.

Customer Service 157

Customer Service 2007 Virtual Agent 2018 157

Interactions

JULY 2, 2020

2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. In fact, consumer debt has risen to record-breaking heights, at over $14 Trillion by mid-2020. 2020 has tested the limits of the collector workforce.

Virtual Agent 77

Virtual Agent Contact Center Financial 2020 77

PK

APRIL 16, 2020

Modern fintech initiatives are challenged to balance innovation with security and costs while delivering high-performance products and services. Experts project that the financial services sector will spend over $300 billion on IT products and services through 2020 as firms invest in technology to advance their digital transformation efforts.

Financial 52

Financial Consumers Banking Virtual Agent 52

Interactions

JULY 2, 2020

2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. In fact, consumer debt has risen to record-breaking heights, at over $14 Trillion by mid-2020. 2020 has tested the limits of the collector workforce.

Virtual Agent 62

Virtual Agent Contact Center Financial 2020 62