2020 Call Center Innovation Virtual Agent 
TechSee
JANUARY 14, 2020
The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Why agents are embracing the change. How call center automation will redefine agents’ careers.
TechSee
OCTOBER 9, 2018
trillion in spending — in the United States by 2020. AI-powered virtual agents. To win this tech savvy crowd, innovative technologies are essential. According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4
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VDS
SEPTEMBER 17, 2020
There are many innovative ways to improve the experience for both your employees and customers. In the agent space, no one is more impacted by dated contact center software than the call center agents. Agents need accurate, accessible information from reliable and efficient systems. Virtual Hold.
PK
APRIL 16, 2020
Modern fintech initiatives are challenged to balance innovation with security and costs while delivering high-performance products and services. Experts project that the financial services sector will spend over $300 billion on IT products and services through 2020 as firms invest in technology to advance their digital transformation efforts.
Interactions
JULY 2, 2020
2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. In fact, consumer debt has risen to record-breaking heights, at over $14 Trillion by mid-2020. 2020 has tested the limits of the collector workforce.
TechSee
OCTOBER 23, 2018
For organizations to succeed in creating a truly personalized CX, innovative approaches must be implemented that resonate deeply with customers so that they feel valued and appreciated. AI Innovations that can boost personalized customer service. Virtual Assistants.
Interactions
JULY 2, 2020
2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. In fact, consumer debt has risen to record-breaking heights, at over $14 Trillion by mid-2020. 2020 has tested the limits of the collector workforce.
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