2020 Innovation Interaction Virtual Agent 
TechSee
FEBRUARY 20, 2018
Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Here are the steps to get started: Build the virtual agent around a single strategic objective.
TechSee
OCTOBER 9, 2018
trillion in spending — in the United States by 2020. Responsibly use information gleaned from previous purchases, social media interactions and other behaviors to target customers with a personalized experience. AI-powered virtual agents. To win this tech savvy crowd, innovative technologies are essential.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
JANUARY 14, 2020
The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. Why agents are embracing the change. Computer-Vision powered self-service.
TechSee
OCTOBER 23, 2018
For organizations to succeed in creating a truly personalized CX, innovative approaches must be implemented that resonate deeply with customers so that they feel valued and appreciated. AI uses interaction history to develop a specific profile of each customer, allowing them to deliver high levels of personalization in customer engagement.
Interactions
JULY 2, 2020
2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. In fact, consumer debt has risen to record-breaking heights, at over $14 Trillion by mid-2020. 2020 has tested the limits of the collector workforce.
CSM Magazine
JUNE 12, 2020
Telephone assistance, written letters, and face-to-face interaction—once staples of the office landscape—are no longer sufficient to meet the changing needs of today’s global marketplace. According to a recent study conducted by Gartner Research, 15 percent of all customer service interactions will be handled entirely by AI by 2020 1.
Interactions
JULY 2, 2020
2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. In fact, consumer debt has risen to record-breaking heights, at over $14 Trillion by mid-2020. 2020 has tested the limits of the collector workforce.
Expert insights. Personalized for you.
132 
Let's personalize your content