Best Practices for Meeting (and Exceeding) Customer Needs
Stella Connect
NOVEMBER 29, 2021
. #2: Agent knowledge about products and services. #3: Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. More than one third (35%) of US consumers and just under 3 in 10 UK consumers say they’re only willing to wait up to 5 minutes for customer service to respond. Making things right.
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