2021 Customer Experience Professionals Customer Focused 
TechSee
JUNE 16, 2022
Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. As a consultant, he guides clients who want to develop customer-focused cultures. Jeanne Bliss, Founder and CEO at Customer Bliss. Follow on LinkedIn.
Kustomer
AUGUST 26, 2022
As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Experience This! Customer retention expert Joey Coleman and social media expert Dan Gingiss host this lively podcast. The Chief Customer Officer Human Duct Tape Show.
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Lumoa
MARCH 21, 2023
I wanted to share the tactics and tools I teach in my speeches, as well as what my team teaches in our customer service workshops. Specifically, included in the tips and strategies in the book are our top culture-changing tools that move an organization to be more customer-focused.” Customer service is not a department.
ShepHyken
OCTOBER 3, 2022
Customer Experience Statistics: 7 Formulas You Need to Know by Brianna Langley. CMSWire) As a customer experience professional, do you have to be a trained statistician?Thankfully, As we all know, statistics play a big role in measuring customer satisfaction and tracking progress over time. Thankfully, no.
SmartKarrot
JANUARY 5, 2022
He’s also the Chief Customer Officer at AppsFlyer where he built and leads a global team of over 200 CSMs from scratch while his focus is on delivering value and building long-term relationships. Dave is the Founding Director at Customer Success Leaders Institute and the CEO of TheCustomer.Co Dave Jackson.
Beyond Philosophy
MAY 12, 2021
Could we face a big gap between what customers expect and what organizations are prepared to deliver when we emerge from this past year? . We invited Nancy Porte, Vice president of Global Customer Experience Verint and vice-chair of the Customer Experience Professional Association (CXPA) board, to discuss this research on a recent podcast.
SmartKarrot
MARCH 8, 2022
After beginning her career as a Marketing intern at the Rafain Palace Hotel & Convention Center, she is now a Customer Success Strategy Specialist at Ambev. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. Currently, she is the Vice President of Customer Experience at Bugcrowd.
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