Lumoa

FEBRUARY 7, 2023

This is where a Voice of the Customer approach can help by organizing and prioritizing customer insights into a usable format. In This Article: What is the Voice of the Customer (VoC)? Why you should care about the Voice of the Customer? How do you collect VoC data?

Customer Centricity 169

Customer Centricity Voice of Customer Social Media NPS 169

ShepHyken

SEPTEMBER 10, 2021

She writes about what customers expect from companies in 2021 and what they actually get. Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ). In this post, we shall compare five customer expectations in 2021 to their reality.

Customer Experience 102

Customer Experience Advertising Customer Expectations 2011 102

Lumoa

DECEMBER 17, 2021

MBA and a co-founder of Lumoame Oy Carlos del Corral , has been appointed as the CEO of Lumoame Oy, (“Lumoa”) as of 17th December 2021. The business and growth of Lumoa are driven by the megatrends of data driven decision making, customer focus and digitalization.

2016 83

2016 2021 Banking Retail 83

TechSee

JUNE 16, 2022

Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. As a consultant, he guides clients who want to develop customer-focused cultures. Jeff Toister, President at Toister Performance Solutions. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. Learn More. Learn More.

Sports 71

Sports 2009 2022 Financial 71

SmartKarrot

MARCH 8, 2022

A highly celebrated, award-winning, successful Customer Success Strategist, Anita Toth describes herself as a churn-crusher whose primary focus is to decrease the attrition rate of businesses. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. Emily Garza.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

ShepHyken

JANUARY 3, 2022

The author of this article suggests four ideas that all companies should consider: personalization, predictive customer insights, creating trust (this one is BIG), and using video to transform customer engagement. Biden Administration Made Major Customer Experience Moves in 2021 by Frank Konkel.

2022 74

2022 Article Customer Service Customer Service Training 74