Kustomer

JANUARY 7, 2022

Transparency, communication and proactive solutions are able to go that extra mile even in the event of an unexpected complication with an order or service. Let’s check out some clear ways to deliver exceptional customer service in an extraordinary holiday climate. Why Holiday Customer Self-Service Matters.

Social Media 98

Social Media E Commerce Omnichannel Multi-Channel 98

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. 5 Customer Satisfaction Best Practices Each interaction between your customer and you is a business opportunity. So, HOW can you ensure delivering exceptional customer service?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

SurveySensum

JULY 4, 2023

According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, it was found that 47% of the respondents estimated that they have spent 51% of their shopping budget in physical stores. Given below are 6 touchpoints you can optimize at your stores to ensure a memorable shopping experience for your customers.

Retail 52

Retail Touchpoint Feedback Events 52

SurveySensum

JULY 4, 2023

According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, it was found that 47% of the respondents estimated that they have spent 51% of their shopping budget in physical stores. Given below are 6 touchpoints you can optimize at your stores to ensure a memorable shopping experience for your customers.

Retail 52

Retail Touchpoint Feedback Events 52

SurveySensum

JULY 4, 2023

An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

Kustomer

JUNE 7, 2023

Follow down our blog or hit the links below to jump to the 2022 customer service trends that appeal to you most: Embracing Digital Technology Proactive Support Instant Gratification Context is Key The world of customer experience is ever-evolving. New trends that emerge quickly become baseline expectations for customers.

Customer Experience 84

Customer Experience E Commerce E-support 2022 84