CSM Magazine

FEBRUARY 20, 2023

Have you ever wondered if the future of customer service can be social media? In this article, we will discuss how social media is rapidly changing the customer service industry. Social media is now an evolving contact channel integrated into the domain of customer service.

Social Media 52

Social Media Customer Service Exceptional Customer Service 2023 52

Kustomer

SEPTEMBER 6, 2022

In the span of two decades, social media has gone from being an afterthought to being an integral component of pretty much all modern marketing and support strategies, as well as sales funnels. Read on to discover what social customer relationship management is and how to apply it in your business. What Is Social Data?

Customer Relationship Management 98

Customer Relationship Management Customer Relationships Social Media Management 98

SurveySensum

JUNE 29, 2023

With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. 5 Customer Satisfaction Best Practices Each interaction between your customer and you is a business opportunity. So, HOW can you ensure delivering exceptional customer service?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

Kustomer

JANUARY 7, 2022

Transparency, communication and proactive solutions are able to go that extra mile even in the event of an unexpected complication with an order or service. Let’s check out some clear ways to deliver exceptional customer service in an extraordinary holiday climate. Why Holiday Customer Self-Service Matters.

Social Media 98

Social Media E Commerce Omnichannel Multi-Channel 98

Kustomer

JUNE 7, 2023

Follow down our blog or hit the links below to jump to the 2022 customer service trends that appeal to you most: Embracing Digital Technology Proactive Support Instant Gratification Context is Key The world of customer experience is ever-evolving. New trends that emerge quickly become baseline expectations for customers.

Customer Experience 84

Customer Experience E Commerce E-support 2022 84

Kustomer

AUGUST 3, 2021

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI).

ROI 98

ROI Net Promoter Score E Commerce Return on Investment 98

SurveySensum

JULY 4, 2023

An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52