2022 Books Culture E-support 
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. He also sits on the board of Directors for CSPN.
ShepHyken
DECEMBER 5, 2022
But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Your employees want a culture that includes flexibility, learning (training), and opportunities for advancement.
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Kustomer
JUNE 27, 2022
Types of Customer Support Software What Are the Key Technology Components of Customer Service? Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022? Types of Customer Support Software. What Is Customer Service Software?
Playvox
NOVEMBER 15, 2022
“Time is money” is a phrase attributed to Benjamin Franklin, first appearing in The American Instructor , a book published in 1748. In this environment, investing in a workforce management (WFM) solution becomes key, particularly if your support center has been using spreadsheets or trying to get by with subpar solutions.
West Monroe
JANUARY 17, 2022
At the highest level, it's a digital construct that mimics reality, supported by a variety of hardware, software, and technology. Even Pantone referenced it when announcing 2022’s Color of the Year—marking the first time a bleeding-edge tech trend has influenced this annual design tradition. Featured Content.
Kustomer
NOVEMBER 12, 2021
In terms of coming out on the other side of the pandemic stronger, Outdoorsy VP of Global Sales & Customer Operations, Evan Hopkins, explained in the session The Bounce Back: Supporting Travelers in a Post-COVID World how the travel industry started coming back this year after a slow 2020.
West Monroe
JANUARY 17, 2022
At the highest level, it's a digital construct that mimics reality, supported by a variety of hardware, software, and technology. Even Pantone referenced it when announcing 2022’s Color of the Year—marking the first time a bleeding-edge tech trend has influenced this annual design tradition. Featured Content.
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