TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Brian Cantor, Managing Director, Digital at Customer Management Practice.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. Dave Jackson. Nils Vinje. Mary Poppen.

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2022 Customer Success 2021 Consulting 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Lincoln Murphy.

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Customer Success 2022 Chief Customer Officer B2B 23

Gainsight

JUNE 13, 2022

As you’ve probably read by now, The New York Times (amongst others) reported that for the first time in 10 years, Netflix lost subscribers — 200,000 overall in Q1 of 2022. ” How many business books have touted t**s triumph over the VHS tape and DVD? But the real gut-punch? No matter how you phrase it, churn sucks.

Innovation 52

Innovation Leadership 2022 Advertising 52

SmartKarrot

FEBRUARY 15, 2022

He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Toporek also authored the book “Be Your Customer’s Hero”, and co-hosts the podcast ‘Crack The Customer Code’ along with Jeannie Walters.

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2022 Customer Service Social Media Customer Centricity 10

Russel Lolacher

OCTOBER 24, 2022

Author of FOUR books on getting customer experience right. And he’s been on tons of “best of” and “Top insert number” lists for customer service. Service Culture Book. First customer I served, it was a service failure. But some leadership is just sort of like thinking it’s a checkbox? Jeff Toister.

Engagement 52

Engagement Culture Measurement Employee Experience 52