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May Atlas Highlights

Lithium

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. The 2022 Khoros Kudos Awards are now open until May 27th! This means the ads admin, visibility and analytics features available for other channels are now available for Twitter. You heard right!

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July Atlas Highlights

Lithium

A Cautionary Tale: The time TikTok users shut down a billion-dollar company’s page Using viral TikTok sounds can either make or break your brand's page. Podcast] Stop Worrying About the Channel, Start Thinking About the Customer Allison has a really unique perspective on customer engagement. Khoros Care Feature Updates. Communities.

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Customer Service Automation 101

Solvvy

Bureau of Labor Statistics reports that in April 2022, 809,000 people quit their jobs in professional and business services, and some may have been from your help desk. Once you’ve set a goal of automating some element of your customer service, the next step is to develop a roadmap to get there.

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5 Ways to Extract Serious Value from Your Transactional Data

Circular Edge

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Ultimately, this analysis helps build strong customer-brand relationships. 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera. Business data abounds, but are you taking full advantage?

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Quadient Named an IDC MarketScape Cloud Customer Communications Management Leader

Quadient

Wed, 06/01/2022 - 14:07. The IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment is now available, and I am thrilled to announce that Quadient was once again named a Leader! We are grateful for this validation of our roadmap, vision and work. . Marissa Feigen.

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What is ERP (Enterprise Resource Planning)?

Circular Edge

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? Using those same records, marketing can automate and manage outreach across all channels, from email to display ads to social media, and measure the effectiveness of those messages and channels to better allocate its budget.

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Understanding Major Trends in Healthcare M&A and Investment

West Monroe

2022 Outlook: The Future of Healthcare & Life Sciences. Market expansion for high-growth regional, multi-regional, and national provider platforms. To improve transparency and monitor multi-site operations, some DSOs are linking data and workflows through a custom data hub or enterprise data warehouse. Featured Content.