2022 Customer Base Roadmap ROI 
SurveyGizmo
DECEMBER 21, 2022
Past behaviors and mobile customer engagement history You don’t want to reach out to first-time customers and dedicated loyalty-club member s in the same way. Customer sentiment analysis gives you insight for your mobile marketing and product strategy, helping your dollars stretch further and your ROI increase.
Gainsight
JULY 5, 2022
Grasping the Reach of Customer Success. According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” Every journey begins with a roadmap, and every business motion starts with a strategy. Well, folks, we might have achieved that.
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Gainsight
JUNE 11, 2021
Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.
inSided
OCTOBER 1, 2022
In fact, Cognite's model shows that Community can solve a variety of problems like a fractured customer experience, low content adoption, and product-customer gaps. Here are our takeaways from Cognite’s Pulse 2022 session on how to leverage Community to solve key CS challenges. Why high-touch CS teams need community, too.
West Monroe
DECEMBER 12, 2021
This new maturity will increase the discipline and rigor of these organizations in demonstrating their ROI on customer engagement and expansion. Indeed, given the “great resignation” of recent note, companies can’t even hire and onboard new resources fast enough to engage with customers. The result?
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