CSM Magazine

JANUARY 19, 2022

Is your customer care strategy prepared to meet the demands and overcome the challenges of 2022? Shifting Customer Expectations – Top Customer Care Trends for 2022’ features insights from senior leaders from Nationwide, PVH Corp & Hootsuite! I hope you can join us!

Customer Care 52

Customer Care 2022 Webinar Hotels 52

Interactions

NOVEMBER 4, 2021

In a similar way, vendors have begun to market self-service as a catch-all phrase. . People can serve themselves through customer service transactions, instead of having to speak to a live agent. For example, according to Gartner, by 2022, 85% of customer service interactions will start with self-service, up from 48% in 2019.

Omnichannel 62

Omnichannel Hotels Definition Books 62

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Adam Toporek.

2022 10

2022 Customer Service Social Media Customer Centricity 10

BlueOcean

DECEMBER 21, 2021

Our VP of Client Services, Susan Preiss, took the plunge with a certification program to hone her skills, and after becoming a certified customer service professional, she took time to reflect on her journey. Read more> Revisiting the Secrets to Incredible Customer Service with Paul R.

Magazine 31

Magazine Travel 2021 Hotels 31

Customer Alignment

JUNE 23, 2017

According to new research recently published, Chatbots will cut business costs by circa $8 billion by 2022. Bots can give customers speedy answers on chat, phone, website, text or social media. They can answer routine, common questions that customer service agents are asked every day.

Healthcare 40

Healthcare Hotels Automotive Social Media 40