Talkdesk
FEBRUARY 13, 2020
Who is helping your customers when they have questions and problems outside of business hours? According to Gartner’s 2018 Best Practices for Implementing Extreme Customer Self-Service Report , by 2022, 85% of customer service interactions will start with self-service, up from 48% today.
Playvox
JANUARY 13, 2022
We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. 2022 just might be The Year of the Contact Center Employee. Let’s take a closer look at these 2022 contact center trends. Employee Experience. That’s the good news.
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Interactions
JUNE 2, 2022
Summer 2022 is upon us and, as the Washington Post covers, all indications suggest travel will be back to the pre-pandemic era. Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. Can your current IVA company do that for you? .
TechSee
MARCH 7, 2022
There is more than one challenge to address and more than one way to gain from effective and on-point customer self-service strategies. Meeting the challenges is key to ensuring a positive customer journey. Poor design, accessibility and navigation will have a significant impact on the customer self-service experience.
Lumoa
NOVEMBER 30, 2022
Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences.
Solvvy
OCTOBER 12, 2022
Last, but not least, businesses that implement AI bots can collect more data than they could when customer service agents assist customers over the phone. Additionally, an AI chatbot solution can analyze sentiment among your customers and identify patterns that your team may have missed. The Best is Yet to Come.
Kustomer
JUNE 27, 2022
Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022?
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