InMoment XI
FEBRUARY 9, 2024
Fostering Loyalty by Delivering Ongoing Value There’s an old adage that retaining a customer is less expensive than acquiring a new one. But retaining automotive customers can be challenging, as they aren’t as loyal as we’d like to think. Customers less satisfied with buying process in 2022. ( [link] ). Access 1/16/24.
Experience Investigators by 360Connext
DECEMBER 14, 2021
And 2022 looks like it will be another twelve months of uncertainty. That’s where customer experience leaders can lean in and really lead in this new year. What can we predict about the supply chain, high-stress customer situations, or what moments are most important in the customer’s journey?
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InMoment XI
MAY 24, 2022
Whichever part of the customer journey you’re in charge of, you can expect the latest thought leadership to stay ahead of the curve, transcend challenges, and drive transformational change at scale. The best in the industry will be sharing their experience and learnings to help you ELEVATE your CX program in 2022 and beyond.
Totango
DECEMBER 6, 2021
In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. First, we’ll look at how the flywheel model has redefined our understanding of the customer journey. Today’s SaaS Customer Journey Follows a Flywheel Model.
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You know it’s important to optimize your customer journey, but you’re not sure which part of that journey to focus on. Customer interactions across multiple touchpoints mean it can be tricky to isolate a specific part that’s going to deliver the best results for you - and your customers. Don’t be left behind.
Totango
MARCH 8, 2022
Here’s our guide to the top customer success communities in 2022 and what they have to offer. First, we’ll take a look at just what a customer success community is and what the benefits of being involved in one are. Nine Best Customer Success Communities in 2022. Customer Success Executives.
InMoment XI
MAY 3, 2022
This can be solved by focusing more on unstructured questions to allow customers to actually express what they’re thinking about. Another important thing to consider when listening to the Voice of Customer is when your CX team is listening along the customer journey. Tip #2: Are Traditional Surveys Really Your Best Bet?
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