Driving the Future: Integrated CX in Automotive Customer Journeys
InMoment XI
FEBRUARY 9, 2024
Integrated CX platforms, powered by AI, pull customer signals from various sources, such as purchase history, past engagements, surveys, ratings and reviews, and social media interactions. Collectively, these signals provide a 360-degree view into each customer. Customers less satisfied with buying process in 2022. ( [link] ).
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