2022 E-support Innovation Omnichannel 
SurveySensum
DECEMBER 1, 2021
15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. 15 Best NPS Tools of 2022. Features excellent customer support team. Introduction.
Strativity
MAY 25, 2023
Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. A strong brand reputation can be an effective gateway for supporting value proposition elements—and many are highly competitive to third-party applications.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kustomer
NOVEMBER 12, 2021
Utilizing the Pandemic as a Launchpad for Innovation. Embracing an Omnichannel Strategy. One of the most prominent key themes over the course of the conference was an urgent call for businesses to embrace an omnichannel CX strategy. Read on for our recap of Kustomer NOW 2021, What’s NOW and What’s NEXT in CX.
Kustomer
JULY 28, 2022
Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. When given the choice between a company with implicit CX strategies and one without, customers will flock to the brand with empathetic and effective support every time.
Playvox
MAY 25, 2023
Customer service centers will continue to entrench themselves in innovation, adapting to customers’ ever-increasing needs and demands while safeguarding employee experience. Developing your customer support center to support digital channels is an essential first step in the journey to redefining the call center’s role in customer service.
Kustomer
JUNE 27, 2022
Innovative perspectives and solutions are necessary to expertly navigate this altered, ever-evolving terrain. Types of Customer Support Software What Are the Key Technology Components of Customer Service? Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. Types of Customer Support Software.
Strativity
APRIL 27, 2023
This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands.
Expert insights. Personalized for you.
52 
Let's personalize your content