Think Customers

OCTOBER 20, 2021

Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. Brick-and-mortar success in 2022. In ecommerce, traditional retail, subscription services, and hybrid models have moved beyond the storefront to serve customers on a growing omnichannel environment. Retail success in 2022.

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2022 Retail 2026 Omnichannel 52

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. Consumers still want an omnichannel experience. This outlook will not include an analysis of M&A trends. Build, partner, or buy?

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Banking 2022 Financial Multi-Channel 52

CSM Magazine

FEBRUARY 14, 2023

Waterfield Tech , a leading global customer engagement solutions provider, today shared business growth highlights for 2022. 2022 was a transformational year for our organization and for the entire conversational AI industry,” said Steve Kezirian, CEO at Waterfield Tech.

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2022 Contact Center Competitive Advantage Omnichannel 52

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Top 10 customer feedback tools in 2022. A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Top 10 customer feedback tools in 2022. Introduction.

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2022 Feedback Multi-Channel NPS 52

Retently

APRIL 5, 2024

Retailers who understand and strategically use an omnichannel approach are more likely to build strong, lasting relationships with their customers. Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness.

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Retail Engagement Customer Experience Loyalty Programs 78

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. 15 Best NPS tools of 2022. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys. 15 Best NPS Tools of 2022. It has innovative branding and customization options.

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NPS 2022 Net Promoter Score E-support 52

Lumoa

JULY 17, 2023

In order to meet these demands, you have to adopt and implement innovative technological solutions that cater to your client’s needs and preferences, ensuring a seamless and satisfying digital cx. When planning your digital transformation, be aware that at any moment, you may need to innovate further.

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Customer Experience Omnichannel Multi-Channel Competitive Advantage 83

ShepHyken

DECEMBER 2, 2022

A rising trend is omnichannel and the value it offers both contact center agents and their customers. By its very nature, omnichannel support the unique skill set of each agent, allowing them to operate through the communication channel that best suits them as well as the customer. Striking the right balance.

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Contact Center Customer Experience Omnichannel Social Media 70

The DiJulius Group

OCTOBER 19, 2022

This guest article is brought to you by Nobelbiz.com, a sponsor at the 2022 Customer Service Revolution. We are happy to announce that NobelBiz has partnered with Customer Dynamics, the #1 TCPA compliance innovator, to futureproof its contact center technology ecosystem. Read Full Article.

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Contact Center Omnichannel 2022 Innovation 52

CSM Magazine

SEPTEMBER 8, 2023

As of 2022, global e-commerce sales surpassed $5.7 In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. It’s the compass that continually guides businesses toward refining the omnichannel experience.

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E Commerce Loyalty Engagement Customer Engagement 52

ViiBE Blog

AUGUST 31, 2020

They have adapted to the remote work trend and taken advantage of the tech innovations available to sustain operations across the value chain. Omnichannel leaders are adapting to the next normal in customer experience by taking initiative across five key actions. Omnichannel assistance options. Increasing support tickets.

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Omnichannel Travel 2022 Innovation 98

Gainsight

APRIL 10, 2023

DCS is a strategy to efficiently drive customer adoption, retention, and growth by providing a personalized user experience via omnichannel engagement. Achieve Greater Profitability With a Digital-First Mindset Organizations that operate with a digital-first approach leverage omnichannel tools to drive efficiency, innovation, and growth.

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2023 Customer Success Multi-Channel B2B 59

CSM Magazine

DECEMBER 10, 2021

Amazon Connect is an omnichannel cloud contact center service designed to deliver customer services using machine learning (ML), interactive voice response (IVR), and call center routing. I look forward to working together to a great 2022,” said Antonio Alonzo Lopez, EMEA Director Partner Success at AWS. About TTEC.

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2021 Connections Contact Center Omnichannel 52

Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI).

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Contact Center Omnichannel Social Media 2025 83

Magellan Solutions

JANUARY 17, 2024

Omnichannel Communication Platforms By facilitating a unified and smooth customer experience across several channels—including chat, email, social media, and phone— omnichannel communication solutions help businesses promote customer happiness and loyalty. A 2022 McKinsey survey shows that 79% of employees prefer a hybrid word setup.

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2024 Competitive Advantage Omnichannel Telecommunications 52

Strativity

MAY 25, 2023

Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. The result is a seamless experience that’s resulted in Rewards members contributing over 53 percent of the company’s US revenue in 2022.

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Brands Loyalty Programs E-support 2022 52

Upstream Works

FEBRUARY 17, 2022

Digital transformation is a central technology theme for all businesses in 2022, and it’s especially important for contact centers. Not only does this bring operational efficiency and more streamlined customer service, but it fosters much-needed innovation so contact centers can keep pace as CX evolves.

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Contact Center Omnichannel Social Media 2022 78

BlueOcean

DECEMBER 13, 2022

According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” In early 2022, for example, Target announced its partnership with Ulta Beauty, in which the two brands’ rewards programs are now linked.

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Loyalty Programs Loyalty Social Media Rewards Programs 177

Think Customers

JANUARY 11, 2022

It’s that time of year—to take stock and reflect on the last 12 months and look ahead trying to predict what 2022 will bring. With 2022 on the horizon, though, that hasn’t been the case. What really happened: Despite the vaccine rollout, the pandemic continues to affect people’s—and businesses’—daily lives as we head into 2022.

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2021 2022 Marketing Contact Center 52

Solvvy

NOVEMBER 30, 2022

I’m pleased to share the first result of our shared vision, which centers around rapid innovation and a total focus on delivering happiness. As you can imagine, that kind of integrated omnichannel support is table stakes these days as the world becomes more integrated and technologically advanced.

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Virtual Agent Contact Center Hospitality 2023 62

inQuba

APRIL 21, 2022

Published by InMoment on 20 April 2022. Gives an omnichannel view of individual customer journeys, contextual overlays, action anticipation, and automated “nudges” to encourage customers to complete an action. inQuba is highly rated by leading analysts Gartner and Forrester as a high-innovator customer journey platform.

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2022 Return on Investment ROI Customer Journey 52

Kustomer

NOVEMBER 12, 2021

Utilizing the Pandemic as a Launchpad for Innovation. Embracing an Omnichannel Strategy. One of the most prominent key themes over the course of the conference was an urgent call for businesses to embrace an omnichannel CX strategy. Read on for our recap of Kustomer NOW 2021, What’s NOW and What’s NEXT in CX.

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2021 Omnichannel E-support 2020 98

Uniphore

JANUARY 14, 2022

2022 is the year where companies are innovating to thrive and succeed in the service-driven economy. How are firms and client partners delivering against the omnichannel experience? Strategic roadmap to deliver new-age customer experiences. Register Now.

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Roadmap Customer Experience Webinar Contact Center 52

Call Experts

FEBRUARY 12, 2020

omnichannel management that supports digital transformation. through 2022. The industry continues to change, most recently with the emergence of omnichannel management. Omnichannel management creates opportunity. AI powers innovation and success for your company! In 2019, automatic call distribution sported 23.3%

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Contact Center 2020 Call Center Omnichannel 69

Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Strativity

JANUARY 6, 2023

Chick-fil-A ranked among the top three QSR brands evaluated in the 2022 Material Fidelity Index, outranking others in the category (like McDonald’s, Subway, Chipotle, Taco Bell, Dunkin’, Panera Bread, and Papa John’s) thanks to its effectiveness in the Proven pillar. Providing an exceptional, customizable and omnichannel experience is key.

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2001 Omnichannel Consumers Brands 52

Interactions

NOVEMBER 19, 2021

As this year closes out and another begins, we are looking forward to a monumental year of AI and customer experience advancement in 2022. Interactions has a long history of innovation, and next year will continue to disrupt the ways that customers and businesses interact through technology. .

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Interaction Technology Innovation Leadership 62

Oracle

JANUARY 28, 2019

At NRF 2019 , vendors from across the globe showcased innovations in omnichannel retail technology that will breathe new life into the way we shop and consume. IAM Robotics , featured in the Innovation Lab at NRF, is already disrupting warehouse pick and pack processes.

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Retail B2C Omnichannel 2022 70

Think Customers

JANUARY 21, 2022

At NRF 2022: Retail’s Big Show , retailers and industry experts outlined the future of retail experiences and the challenges they face in meeting consumers’ raised expectations. 1. Every brand needs to decide how to [adapt their stores] in a way that’s unique to them,” Bradbury said.

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Retail Customer Expectations Omnichannel 2022 64

Optimove

FEBRUARY 16, 2023

“With Covid on a decline globally,” thought marketers everywhere at the beginning of 2022 and smiled, “We’re finally back to normal. And that, in a nutshell, is the story of 2022.  So, what have we accomplished in 2022 to help marketers do better? It’ll be smooth sailing from here on end.”

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2022 Sports Marketing Apparel 52

Playvox

MAY 25, 2023

Customer service centers will continue to entrench themselves in innovation, adapting to customers’ ever-increasing needs and demands while safeguarding employee experience. Once you achieve this, you need to consider your workforce planning with digital and omnichannel forecasting for customer service in mind.

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Omnichannel Contact Center Multi-Channel Call Center 55

Magellan Solutions

JULY 29, 2021

AI-enabled conversational agents, for example, are expected to handle 20% of all customer service requests by 2022. Omnichannel Communication — The New Norm. Omnichannel communication is the way to personalized customer experiences. Omnichannel communication helps customers navigate between multiple channels with ease. •

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Call Center Social Media Omnichannel Contact Center 52

Uniphore

JANUARY 4, 2022

Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Conversational AI Platform. Register Now.

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2022 White Paper Contact Center Innovation 126

SurveySensum

JULY 4, 2023

billion , representing a 9% growth compared to the same period in 2022. This can include offering omnichannel customer support, training your customer service staff to be more knowledgeable and empathetic, and answering customers’ questions or issues promptly and effectively. Develop a responsive and proactive customer support team.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

billion , representing a 9% growth compared to the same period in 2022. This can include offering omnichannel customer support, training your customer service staff to be more knowledgeable and empathetic, and answering customers’ questions or issues promptly and effectively. Develop a responsive and proactive customer support team.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

Quadient

JULY 25, 2022

Mon, 07/25/2022 - 20:45. Future state maps are driven by creativity and innovation rather than data. Integrated with Inspire Flex and Inspire Evolve, Quadient’s Inspire Journey links insights with actions that transform customer communications, optimizing the creation and delivery of exceptional omnichannel experiences.

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Customer Journey Mapping Customer Journey Touchpoint Customers 52