Think Customers

MARCH 2, 2023

Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. Workforce reductions are tempting in the face of economic headwinds but technology and customer experience experts urge contact center leaders to take the long view, and resist. are getting louder by the day.

2023 52

2023 Contact Center Average Handle Time Roadmap 52

PK

APRIL 16, 2020

Post-recession demand from consumers for greater transparency, mobility and digital connectivity has driven advancements, but risk management, compliance and cost optimization remain top concerns for today’s banks. In 2020, customers expect better digital experiences from their financial providers.

Financial 52

Financial Consumers Banking Virtual Agent 52

CSM Magazine

JUNE 12, 2020

Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. E-commerce. Impact of Globalization.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52