CSM Magazine
JANUARY 22, 2024
Customer service is a crucial aspect of any business, as it can affect customer satisfaction, retention, and loyalty. However, providing high-quality customer service can be challenging, especially in the era of digital transformation, where customers expect fast, personalized, and seamless interactions across multiple channels.
Think Customers
MARCH 2, 2023
Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. Workforce reductions are tempting in the face of economic headwinds but technology and customer experience experts urge contact center leaders to take the long view, and resist. are getting louder by the day.
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PK
APRIL 16, 2020
In 2020, customers expect better digital experiences from their financial providers. In 2020, AI will continue to improve the customer experience in financial services. AI allows financial institutions to provide a 24/7 customer experience. AI allows financial institutions to provide a 24/7 customer experience.
CSM Magazine
JUNE 12, 2020
Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints. E-commerce. Impact of Globalization.
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