2023 Innovation Insights Virtual Agent 
CSM Magazine
JANUARY 22, 2024
These platforms enable businesses to automate, optimize, and scale their customer service operations, while also gaining insights into customer behavior, preferences, and needs. from 2023 to 2030. November, 2023 – Siena AI, a San Francisco, CA-based autonomous customer service platform designed for commerce, raised $4.7
PK
APRIL 16, 2020
Modern fintech initiatives are challenged to balance innovation with security and costs while delivering high-performance products and services. Potential benefits include quicker and more intelligent decision making, deeper insights and earlier detection of market issues.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Gainsight
FEBRUARY 13, 2023
This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. JM: You’re right in that that’s probably how lots of people think of Zoom, but we always want to innovate, and we want to do it at breakneck speed.
CSM Magazine
NOVEMBER 3, 2022
virtual assistants such as Siri or Alexa) and respond appropriately. These findings come as Gartner anticipates a 25% increase in 2023 customer satisfaction scores among organizations that use AI. When asked, “What is the most important task a virtual agent can accomplish for your business?” Handle more volume/speed (e.g.,
CSM Magazine
JUNE 12, 2020
As intelligent automation draws useful insights from purchasing and retail trends, businesses can use this data to improve overall service. When integrated with bots and virtual agents, AI can vault support services beyond scripted responses to assist with resolving more complex customer issues in call centers or support departments.
Expert insights. Personalized for you.
52 
Let's personalize your content