Remove 2024 Remove Blog Remove Connections Remove Loyalty Programs
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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

They are often used interchangeably by businesses, but understanding the difference is crucial for businesses looking to thrive in 2024 and beyond. My Comment: Lately, I seem to be attracted to articles on loyalty programs. Perhaps that’s why you’ll find at least two articles about loyalty in this week’s roundup.

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5 Best Customer Retention Software to Try in 2024

SurveySparrow

Integration capabilities allow you to connect your retention software with your CRM, email marketing tool, e-commerce system, and more. Customer Loyalty Programs There are software that helps with the customer loyalty program , and that’s next on the list of this customer retention software.

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7 Customer Service Trends to Look Out for in 2024

SurveySensum

In this blog, we’ll explore seven customer service trends for 2024. Here are the 7 trends in customer service of 2024 that are shaping the future of customer service. However, as we venture into 2024, it’s evident that AI isn’t here to replace humans but to work alongside them.

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5 New Year’s Resolutions for Exceptional CRM Marketing

Optimove

The Big Picture: With 2023 in the books, it’s time to pave the way for continued innovation and more meaningful customer connections in the year ahead. To ensure your customers keep coming back, make a pledge to follow these marketing resolutions in 2024.

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Furniture store marketing 101: Trends, tips, and tools 

BirdEye

From the latest trends shaping the industry to practical tips on enhancing your brand and the essential tips and tools to amplify your reach – this blog equips you with strategic steps to elevate your furniture store marketing. Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program.

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Guest Post: 5 Strategies to Enhance Customer Loyalty and Retention

ShepHyken

However, earning and preserving loyal customers in a competitive market is no easy feat. In this blog, we’ll discuss five practical strategies businesses can use to increase customer retention rates. Read Shep’s latest Forbes article: Ten Customer Service And CX Predictions For 2024 (Part Two)

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Mastering Online Business: 4 Strategies for Small Online Businesses to Succeed

SurveySensum

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Diverse Content Formats: Experiment with various content formats, including blog posts, videos, podcasts, and infographics.