West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. Short-term thinking in order to balance cost, timeline, and ROI today may also exclude future options and inadvertently paint the organization into a corner later. Despite continuing economic concerns, the pace of digital transformation is not slowing. Data is key.

ROI 52

ROI Technology Return on Investment 2030 52

Optimove

JANUARY 16, 2024

In its report: 5 Trends Transforming Multichannel Marketing Hubs, they reported, “By 2026, 80% of multichannel marketing hub buyers will embrace generative customer engagement through solutions that use generative AI for journey orchestration, personalization, analytics and prescriptive operations.”

2023 52

2023 Net Promoter Score 2012 2024 52

SmartKarrot

APRIL 28, 2022

As per a Gartner prediction, by 2026, 25% of people will spend at least an hour per day in Metaverse. This helps brand’s structure their sales professionals, marketing folks, product guys, and every member uniquely. The ROI might not be immediate but so would delivering an amazing experience be. Customer Experience in Metaverse.

Customer Experience 11

Customer Experience 2026 Touchpoint Customer Journey 11