2028 Customer Expectations Customer Experience Marketing 
Gainsight
OCTOBER 10, 2023
In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b While it’s important to go to your leadership team to understand their goals related to customer acquisition, lifetime value, expansion , etc., Which formats do your customers prefer?
TechSee
SEPTEMBER 21, 2021
This profitability and market reach indicate significant growth potential for the cable industry if they can get in the game by embracing the cable digital transformation. The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation.
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BlueOcean
SEPTEMBER 27, 2021
Customer experience is pretty much the hottest topic in the contact center and customer care space these days. Where Are Businesses Spending Money on Customer Experience? This article looks into where those priorities are, particularly as customer behavior have been permanently shifted by the pandemic.
SurveySensum
OCTOBER 5, 2023
These mistakes hinder them from gauging their automotive customer experience properly and miss out on all the amazing benefits of a dealership experience survey. Segment your customers based on common characteristics. billion users by 2028. This includes demographics, preferences, and pain points.
West Monroe
JULY 26, 2022
But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.
West Monroe
JULY 27, 2022
But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.
SurveySensum
NOVEMBER 7, 2023
Did you know that 79% of people shop on their mobile devices at least once in 6 months And no matter how attractive or data-driven your marketing campaigns are if you don’t provide a positive mobile CX to your customers then they are 62% less likely to make any future purchases from you? What is Mobile Customer Experience?
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