2028 Customer Expectations Management Marketing 
Gainsight
OCTOBER 10, 2023
In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b Workflow automation: AI will show information about a customer’s learning and assign relevant courses. your goals should really come from your customers and team. What hasn’t?
West Monroe
JULY 26, 2022
But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.
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West Monroe
JULY 27, 2022
But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.
TechSee
SEPTEMBER 21, 2021
This profitability and market reach indicate significant growth potential for the cable industry if they can get in the game by embracing the cable digital transformation. The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation.
SurveySensum
OCTOBER 5, 2023
And few days later, Samantha received an email from the dealership’s general manager. They not only improved their follow-up procedures but also extended their gratitude by sending Samantha a complimentary maintenance package and an invitation to an exclusive customer appreciation event. billion users by 2028.
BlueOcean
SEPTEMBER 27, 2021
It might be unfair to compare businesses who are either much smaller or in a very different industry to Amazon, but that’s simply the reality of customer expectations. Read more > The Growing Value of the Customer Experience Market. billion to $27.12 billion—an annual growth rate of 17.5%.
SurveySensum
NOVEMBER 7, 2023
Did you know that 79% of people shop on their mobile devices at least once in 6 months And no matter how attractive or data-driven your marketing campaigns are if you don’t provide a positive mobile CX to your customers then they are 62% less likely to make any future purchases from you? billion by 2028. But how to do that?
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